Privacy Policy
Pick At Store - Merchant App
This Privacy Policy describes how Pick At Store ("we", "us", or "our") collects, uses, and shares information about you when you use our Merchant App.
1Information Collection and Use
We collect information necessary to provide our services to merchant partners. This includes:
- Personal Identification Information: Name, email address, phone number, and business address for account creation and communication.
- KYC Documents: National ID cards, business permits, and related documentation required for regulatory compliance and account verification.
- Business Information: Store name, product inventory, pricing data, and operational hours.
- Transaction Data: Order history, payment records, and sales analytics.
- Device Information: Device type, operating system, and app version for technical support and optimization.
2Data Storage and Security
Your data is stored securely using industry-standard practices:
- All data is encrypted in transit and at rest using AES-256 encryption.
- We use Supabase as our backend service provider, which maintains SOC 2 Type II compliance.
- KYC documents are stored in secure, access-controlled storage with limited personnel access.
- Regular security audits and penetration testing are conducted.
3Third-Party Services
We integrate with the following third-party services to provide our platform:
- Supabase: Database and authentication services.
- Expo: App infrastructure and push notification services.
- Payment Processors: Secure payment processing partners for financial transactions.
Each third-party service maintains their own privacy policy and data handling practices.
4Data Retention and Deletion
- Account data is retained for the duration of your active merchant partnership.
- Upon account deletion request, personal data is removed within 30 days.
- Transaction records may be retained for up to 7 years for legal and tax compliance.
- You may request data deletion by contacting us or using the in-app account deletion feature.
5Your Rights
As a merchant partner, you have the right to:
- Access your personal data stored in our systems.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Export your data in a portable format.
- Opt out of marketing communications.
6Contact Information
For any privacy-related questions or requests, please contact us:
7Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the app after any modifications constitutes acceptance of the updated policy.