Delete Your Account
Pick At Store - Merchant App
Before You Delete
Deleting your account is permanent and cannot be undone. Please ensure you have:
- • Completed all pending orders
- • Withdrawn any remaining balance
- • Downloaded any data you wish to keep
1How to Request Account Deletion
Option A: In-App Deletion
- Open the Pick At Store Merchant App
- Go to Settings → Account
- Tap "Delete Account"
- Confirm your decision by entering your password
- Your account will be scheduled for deletion
Option B: Email Request
Send an email to our support team with the following information:
- Subject line: "Account Deletion Request"
- Your registered email address
- Your store name
- Reason for deletion (optional)
2What Data Gets Deleted
Permanently Deleted
- Personal Information: Name, email, phone number
- Store Data: Store name, address, settings, inventory
- KYC Documents: ID cards, permits, verification photos
- Login Credentials: Password, authentication tokens
Retained for Legal Compliance
The following data is retained for 7 years as required by Indian tax and commerce regulations:
- Transaction Records: Order history, payment records, invoices
- Tax Information: GST details, PAN (anonymized)
3Processing Timeline
24-48 hrs
Request confirmation
30 days
Complete data deletion
You will receive a confirmation email once your account has been successfully deleted.
Need Help?
If you have questions about account deletion or need assistance, contact our support team: